Refund policy

Refund Policy

We offer refund-only returns. If you are not satisfied with your purchase, please contact us within 7 days of receiving your order.

Eligibility for Refund:

• Items that are defective, damaged, or not as described
• Refund requests must include your order number and a description of the issue

Required Documentation:

• Please provide clear photos of the item showing the defect or damage along with your refund request. Requests without photos may not be processed.

Non-Refundable Items:

• Final sale items
• Items damaged due to misuse

Refund Process: Once your request is approved, your refund will be processed within 5–7 business days to your original payment method. Please note that items do not need to be returned.

For any questions, please contact us at: ciwustudio@gmail.com